A German court has required Google to stop ignoring customer emails and start offering a way to communicate with the company.

The order was given by the Berlin Regional Court in a case brought by the Federation of German Consumer Organizations (VZBV), which published the ruling on its website on Thursday.

Google users who email the address “support-de@google.com” receive an automatic reply notifying the emailer that Google will neither read nor reply due to the large number of requests sent to the address. After that sentence, the automatic reply directs Google users to various online self-help guides and contact forms.

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