Two little words that destroy your credibility

We techies have a hard time building and maintaining credibility with our stakeholders. High expectations are hard to manage. Bugs happen. And we get blamed unfairly for all sorts of things that are out of our control.

But we also have a habit of making things worse, undermining our credibility inadvertently and unnecessarily. Probably the most common of these unforced errors comes in the form of two simple words.

“It’s fixed.”

Stakeholders have a variety of emotional responses to hearing us utter these words, none of them productive.

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