The double-edged sword of feedback has drawn some blood from Microsoft’s Windows 10 and nicked the company’s promise to listen to users.

Since Microsoft changed how OneDrive synchronizes files in the latest preview of Windows 10, testers have been trying to convince the Redmond, Wash.-based company to backtrack and restore what they perceive as the cloud-based storage service’s best feature.

In Windows 8.1, OneDrive does not automatically place actual copies of all cloud-stored files on a device’s local storage, but instead shows placeholders, also called “smart files,” for those still stored online. When clicked, a smart file kicks off a download to the device.

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