Software vendor has a contractual requirement to deliver a product design to this pilot fish’s company by a set date — and the vendor delivers right on schedule.

“Fast forward three months,” says fish. “My teammate has asked the vendor for test results on one of the product’s subsystems.

“While the teammate and I are are on the phone with the vendor reviewing the test results, the vendor admits that the product subsystem does not do one of the critical functions.

“Teammate blows up, fur and feathers fly, and the product schedule goes into the shredder.

“Next time we write a deliverable for this vendor, we’ll change ‘deliver product design’ to read ‘deliver FUNCTIONAL product design’…”

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