User comes to this IT analyst pilot fish first thing on a Monday morning, very upset that her email client repeatedly popped up a demand for a password.

“So she rebooted her computer,” fish says. “When she tried to log back in, it was locked.

“We aren’t allowed to unlock accounts, so I gave her the number for the help desk and sent her on her way.

“A few minutes after I got the courtesy notification ticket about the help desk unlocking her account, she came back to me in a huff. It was still prompting for a password.

“We use Outlook linked to Outlook 365, so it always asks for a password — the first time. I went to her desk to help her.

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