Apple’s head of retail is apparently serious about pushing customers to order online: There are no new MacBooks available for pickup at the company’s brick-and-mortar stores.

Spot checks of the 12-in. Retina MacBook in the Boston, Chicago, Dallas, Los Angeles, Miami, New York and Portland metro areas failed to find any stores that had the new notebook in stock and available for pickup today after placing an online order.

Other laptops, including the popular 13-in. MacBook Air and 15-in. Retina MacBook Pro, were available, Apple’s website confirmed.

Customers took to Twitter to grouse.

“The gold MacBook was not in stock in KC. Allegedly no stores received stock and only online orders were available,” tweeted Brody White today.

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