This company uses a popular medical software package, and a pilot fish on the scene is tapped for the task of updating the software’s data.

“I looked on the software company’s website for information,” says fish. “There I found a document that had complete instructions: 1) Do some preliminary work, then 2) run stored procedures 1, 2, 3 and 4.

“After searching everywhere in our systems, I could not find the stored procedures, so I opened a ticket with their support team asking for them.”

And soon enough, fish gets a response: According to a software vendor support rep, the document is in error and shouldn’t have been on the public site.

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