A recent trend in government has been to build upon lessons learned in the private sector to enhance the quality and effectiveness of government service. One area receiving attention this past year has been in the government’s digital engagement with stakeholders and citizens.

Specifically, the fiscal 2016 budget request by the White House includes proposed spending of $105 million to “scale and institutionalize” the U.S. Digital Service. The idea is to create teams of digital experts at various agencies to help identify and fix IT problems with the customer facing public.  

The U.S. Digital Service was created to address problems (such as those that happened with the HealthCare.gov launch) with government engaging with citizens and to upgrade the IT structure to one that can scale and has innovation, transparency and accountability. 

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