This pilot fish is a former systems consultant in the banking industry, so he knows the “I hate computers” syndrome very well indeed — as well as the experience of having to walk users through procedures that should be easy but never are.

“But when friends and relatives ask for help, their attitude is even more impatient and short-tempered,” fish sighs.

“Case in point: My sister. She has a Ph.D. in social sciences and anthropology — and high-level technophobia.

“I once visited her while she was on the phone to a call center. This was after she had fired me as her consultant, because I was ‘rude and superior and wouldn’t tell her what she needed to know.’

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