This organization has several laptops available for employees to borrow as needed for meetings and other uses, reports the pilot fish who manages them.

“The loaning program has been in place since 2004, with several replacements of the laptops over the years,” fish says. “But the instructions haven’t changed. The instructions tell the user to login with User Name: user name, Password: blank.

“Ten years into the program, the HR director borrowed one of the laptops — and came to me in a panic, saying she cannot log in.

“She told me she typed the password ‘blank,’ but the system tells her the password is incorrect.

“In all that time, she is the only one to type the word ‘blank’ as the password.

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