It’s the turn of the century, and this pilot fish is providing support for a big hardware manufacturer’s motherboards.

“I got a call from a computer builder who was unable to get his new motherboards to boot reliably,” says fish. “I had to spend a minute or two reading the large volume of case notes to get up to speed.

“Being fairly new to the team, I wasn’t sure I could help this customer. The case had been escalated many, many times to both of our subject-matter experts and two engineers at the parent company, without success.”

It seems that sometimes the customer’s motherboards will boot and sometimes they won’t. There doesn’t appear to be any logic to the failures, and he’s sent back six motherboards — all of which checked out fine after they were returned.

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