Hewlett-Packard’s plan to slice itself in two is being well-received by a cross-section of customers, though questions linger around PC and printer services and support.

Confidence is especially high in HP’s enterprise business, and corporate users say they will stick with servers, storage and networking hardware from that side of the company. But customers are also putting the PC and printer organization under the microscope, reconsidering purchase decisions as the unit treads into a slowing market for personal computers and tablets.

The low-margin PC business has been a drag on HP for years now, and many customers saw the company split coming. Users are concerned that the level of service and quality of the PC and printer products may decline, given the spin-off won’t have the financial resources and overall support of a larger, integrated company. There are already worries that HP will de-emphasize low-cost tablets and PCs in favor of premium products. Some customers also want to continue to buy PCs and servers from a single entity.

To read this article in full or to leave a comment, please click here

…