Have you ever felt as if you were being punished for someone else’s mistake? Maybe your project sponsors “remembered” some requirements at the last minute and insisted that the schedule couldn’t change. So you had to stay late or work all weekend. You suffered. The consequences to them? Nil. Maybe you discovered a product bug and the vendor told you that everything was OK because it had a workaround. Great. You were stuck with all the manual work to get around the vendor’s bad code. You suffered. The vendor? Not so much.

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