Oracle’s licensing practices have created a “hostile” relationship “filled with deep rooted mistrust” between the vendor and its customers, according to a survey that looked at users’ business interactions with the company.

Nearly 90 percent of respondents, which included software asset managers, IT asset managers and software licensing specialists from 100 organizations, held negative views on handling Oracle’s audit requests. When asked if Oracle audit requests are easy to respond to and manage, 44 percent of respondents disagreed with that statement and 44 percent strongly disagreed, according to the poll from the Campaign for Clear Licensing (CCL). The U.K. organization advocates for transparent and manageable software licensing programs.

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