Flashback to the 1990s, when a few users at this company have discovered the wonders of the Internet at home, reports a pilot fish at the help desk.

“The modems used to have a speaker that let you hear the connection noises while trying to connect via dial-up,” fish says.

“One day, one of those users called the help desk saying, ‘My modem is insulting me.’ Moved by curiosity, I went to check that.

“During the usual checks of the modem, nothing unusual happened, but I noticed that there were other dial-up connections set up on that computer.

“Suddenly inspired, I asked the user, ‘When do you usually log on, and what connection do you use?’

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