Nicholas Carr’s essay IT Doesn’t Matter in the Harvard Business Review in 2003, and the later book, argued that IT is shifting to a service delivery model comparable to electric utilities. It produced debate and defensiveness among IT managers over the possibility that they were sliding to irrelevancy. It’s a debate that has yet to be settled. But what is clear is that Carr has a talent for raising timely questions, and he has done so again in his latest work The Glass Cage, Automation and Us (W.W. Norton & Co.)

This new book may make IT managers, once again, uncomfortable.

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