This pilot fish is at the start of his IT career at a fast-growing company, doing help-desk support and occasionally serving as a PC tech.

“I would mostly troubleshoot by email or phone or remoting in, but occasionally was able to help out with the PC tech side of things,” says fish.

“I was working on an fresh image file for a new PC, in case I needed to restore. I loaded up all the software needed for our business including my help desk utilities and the basic Microsoft package.”

One of the fulltime PC techs sees what fish is working on and asks for a copy of the image — he wants to use it as the base for a standard user disk image, because the company is hiring and handing out new PCs like candy.

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