When you have an organization the size of UPS – with 99,000 vehicles and 424,000 employees – every single little bit of efficiency that can be squeezed out of daily operations translates into a big deal. UPS has been using analytics to do just that for a long time now, and keeps getting better and better at it. Network World Editor in Chief John Dix caught up with UPS Senior Director of Process Management Jack Levis for an update on their latest achievements.

How does UPS use analytics to optimize its operations?

Let me take you back 15 years ago and then work our way back to today, and then I’ll give you a glimpse into the future. Also, to frame the discussion, let’s think of analytics in three forms: descriptive analytics says, “Where am I today?”; predictive analytics says, “With my current trajectory, where will I be headed tomorrow?”; and then at the highest level you have prescriptive analytics, and that’s where you say, “Where should I be?”

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