This telecom sales rep has been selling business phone systems for decades — everything from PBX to VoIP and IVR, with a lot of acronyms in between — but he remembers exactly when his universe changed.

“It was the disappearance of the old position of Telecom Manager,” fish says. “Let’s face it, these guys were nothing but overpaid salesmen who just happened to be in the right place at the right time when they secured their positions on the customer side. But they were soooo easy to deal with!

“Then they went the way of the dinosaurs and were replaced by these new extraterrestrials called ‘IT guys.’

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