On university campuses, technology plays a major role in almost every service, classroom, event and job role. It’s so essential today to a school’s functioning that close attention must be paid to the user experience. A university campus has thousands of students who are utilizing services and online resources daily.  A university campus is like a small city providing services that include dining, transportation, recreation centers, library, police, emergency systems, postal services, health centers, technology services, and more. All services require technology support, leadership and innovation in improving the student experience.

An IT plan for student experience management (SEM) incorporates the entire student life cycle, from prospective student, to applicant, to registered undergraduate and graduate student. The IT plan is a major part of a campus-wide strategy and includes every team and individual within IT.

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