It’s a decade or so ago, and a Desktop Services manager stops by this IT pilot fish’s desk, laughing out loud.

“Seems his favorite BNSC user — brash, near-sighted complainer — had done it again,” fish says.

“The BNSC had just gotten two new toys: a wireless mouse and a small flip phone for her customers to call, since she was often away from her desk.

“She called to complain that her new mouse was not working. The manager went to her desk, where she was sitting arms crossed and in a foul mood.

“‘Here, watch this!,’ the BNSC commanded as she spun around in her chair. She leaned in close to her computer and started moving her mouse.

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