Lame jokes about IT support have been around since businesses started using computers, flying in both directions – users are dumb, IT is lazy, “did you actually plug it in,” “did you try turning it off and turning it back on again,” and so on.

The results of a study released today by IT management firm Landesk, however, paint a more peaceful picture of the relationship between line-of-business and IT. Put simply, people seem to think IT departments are generally doing a good job tackling their issues.

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