Ellen Pao, interim CEO of online community site Reddit, offered the site’s users an apology Monday, saying that “we screwed up.”

She went on to acknowledge a litany of sins, focusing on poor communication from site administrators about major changes, broken promises and a lack of responsiveness to concerns from users. Moving forward, Pao said Reddit will make key improvements, including giving a site administrator the position of advocating for the fleet of volunteer moderators who make Reddit tick and building new tools to help those moderators do their jobs.

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